Physical Device Recovery

Who this is for

Bring the device you own — or one you are clearly authorized to have recovered. Physical possession matters here. The goal is to return your data and your access, not to open someone else’s machine.

Walk-ins are welcome Monday–Friday, 9 am to 5 pm, except holidays. Appointments and emergency service are available anytime. Existing customers can arrange evening, weekend, or holiday help when needed.

What we handle

• Computers that will not start, or that you can no longer sign in to
• Failed, clicking, or accidentally formatted hard drives and SSDs
• Phones, tablets, USB drives, and memory cards
• Files lost to deletion, corruption, or ransomware
• Water, drop, and other physical damage, with an honest read on what is realistic

Logical recovery is done in our Watchung shop. If a drive needs a clean-room lab, we send it to a specialist in New Jersey. We do not send a customer drive out of state unless you specifically ask us to. Before anything leaves the shop, you receive a written estimate that lists our charges and the lab’s charges separately. The lab charges its own diagnostic fee. We do not mark that fee up. You may pay the lab directly, or, if you ask us to handle the payment, we can pay the lab and give you one bill.

How a drop-off works

• Bring the device. Call ahead if the machine is large or you need after-hours time.
• We confirm you are authorized to have the work done.
• Shop diagnostics are free for an existing customer, and free for a new customer when the visit is not urgent. Urgent diagnostics for a new customer are billed, and only after you approve a written estimate for that time.
• Nothing proceeds, and nothing is charged, without a written estimate you have approved. That includes overnight, weekend, and holiday emergencies.
• Ordinary hardware stays here. A clean-room drive goes to a New Jersey lab, and out of state only if you specifically ask.

Most diagnostics are finished the same day or within 6–12 hours once we have the device. You decide whether to proceed.

What to bring

• The computer, drive, phone, or other device
• Power supplies, cables, and any dock or case it normally uses
• A short note on what happened and which files matter most

If the device still powers on, do as little as possible until we see it. Extra use can make recovery harder.